Frequently Asked Questions

Ordering

Can I order from more than one shop at once?
Yes. Your cart can hold gifts from several shops. At checkout, each shop gets its own order and delivery fee, and you pay once.

How do I personalize a gift?
Add a customization note when you add the gift to your cart, then confirm the details with the shop in the order chat.

Can I send a gift to someone else?
Yes. Enter the recipient's name, phone number and address at checkout, and add a message for the gift card.

Can I ask for something that isn't listed?
Yes. Open a shop and tap Request a custom pack. Describe what you want and the shop will send you a quote.

Payment

How do I pay?
With M-Pesa at checkout. You'll get a prompt on your phone to enter your PIN.

Is my payment safe?
Yes. You pay GiftSasa, not the shop directly. We hold your payment until your gift is delivered and you confirm it arrived as agreed. If something is wrong, report it within 24 hours and the payment stays on hold until it's resolved.

Can I pay on delivery?
No. All orders are paid by M-Pesa at checkout, which protects both you and the shop.

I didn't get the M-Pesa prompt. What now?
Check that your phone is on and has network, then use the Resend prompt button on the payment page. You can also enter a different M-Pesa number there.

Delivery

Do you deliver to my county?
Choose your county in the Deliver to selector at the top of the site to see shops that deliver there.

How much is delivery?
Each shop sets its own fee per county. You'll see it at checkout before you pay. See Delivery Information.

Changes and refunds

Can I cancel my order?
Yes, free of charge, until the shop accepts it. After that, see our Refund Policy.

What if my gift arrives damaged or wrong?
Tap Report a problem on your order page within 24 hours of delivery and send photos in the order chat. Your payment stays on hold while we help put it right.

What does "I received it" do?
It confirms your gift arrived as agreed and releases the payment to the shop. If you don't tap it or report a problem, the order is confirmed automatically 24 hours after delivery.

Selling

How do I sell on GiftSasa?
Apply to open a shop. We review applications and approve shops that meet our standards.

How much does it cost to sell?
There's no sign-up fee. GiftSasa charges a 10% commission on the items and packaging of each completed order. Delivery fees go to your shop in full.

When and how do I get paid?
Your earnings become available once the customer confirms receipt, or 24 hours after delivery if no problem is reported. Withdraw them to your M-Pesa number from your Earnings page (minimum KES 100).

Still need help?

Email hello@giftsasa.com.